Recent Posts

Fog away that soot smell!

4/30/2018 (Permalink)

Fire Damage Fog away that soot smell! Crew Chief Angel fogs the seating area of the affected theater.

When a local high school’s breaker panel malfunctioned and started a fire in the backstage of their theater after hours, SERVPRO was on the scene that night. Luckily the structure was concrete so that was structurally sound, but soot covered that backstage room and the smell of smoke was everywhere.

Our crew followed the SERVPRO-standard procedure of cleaning what sooty material could be removed first and then fogging all areas of the school where the smell had traveled.

Fogging is not a perfume or fragrance to cover unpleasant smells. The fog used in this case reacted with the smoke molecules to break them down and get rid of the smell. There are other fogs formulated for other remediations we perform, such as mold.

In the end this job also required special sealing paint to cover the soot stains, which then gets a coat of regular paint over it. In the end, the school got back their backstage better than before, “Like it never even happened.”

Another Successful Continuing Education Class!

10/20/2017 (Permalink)

Community Another Successful Continuing Education Class! Our owner John introducing the class.

SERVPRO of Northeast Somerset County was privileged to have Steve Lyon of the Lyon Consulting Group to come this month and speak to many of the insurance and real estate professionals we work with regarding ethics. The class was held at the beautiful Hilton Garden Inn near our offices in Bridgewater. Steve gave us a very entertaining and informative class. If you’re interested in information on our future CE classes, please contact our Marketing Manager Lisa at

Heartfelt appreciation from a customer in Hillsborough, NJ

9/21/2016 (Permalink)

Water Damage Heartfelt appreciation from a customer in Hillsborough, NJ The damage that greeted our customer on their return from vacation. If you have a water damage, call SERVPRO at 908-222-2020.

Last month, SERVPRO of Northeast Somerset County received a call about a home in Hillsborough, NJ, whose owner had returned from vacation to find their house falling apart due to a water damage. We were on site within the hour. After extensive remediation, working closely with the homeowner and their insurance, the customer was very happy with our work and we received the following letter:

Dear John,

I would like to take this opportunity to thank you and your team for everything you have done for me and my wife during our time of crisis. …After returning from a vacation I opened the door to my house to find it was literally destroyed from a water leak. … You were at my house shortly thereafter, assessing the damage. You were knowledgeable as to what had to be done, but more importantly very kind and patient with the questions my wife and I had for you. A few hours later you had a team [on site] that started the clean up and drying process of my house. It was reassuring to know that you were there, overseeing the work. Your team was exceptional, in that they were careful with our belongings, but more importantly thoughtful and sympathetic to what we were going through.

I truly hope no one has to go through what my wife and I did, but it is reassuring to know it is people like you and your crew that make it a little easier.

With much thanks and appreciation,


Nobody anticipates damage to their home, but if it unfortunately happens you can count on SERVPRO to respond 24/7 to help you get back to normal as soon as possible. Call us any time at 908-222-2020.

Water Damage at the Bernardsville Fire Company

7/27/2016 (Permalink)

Commercial Water Damage at the Bernardsville Fire Company SERVPRO’s drying equipment at work after a water damage at the Bernardsville Fire Co. If you need your property dried out, call us at 908-222-2020.

When the Bernardsville Fire Co. has a water problem, they call SERVPRO of Northeast Somerset County!

Earlier this month, the Bernardsville Fire Company discovered that they had a leak in their kitchen, spreading water through both floors of their fire house. They called us on a Sunday morning and we were there within the hour. SERVPRO extracted the standing water and got to work removing the drywall and other soaked materials that couldn’t be saved. Our industrial dehumidifiers and air movers did their job getting excess moisture out of what could be saved. By Wednesday the whole facility was clean and dry, “like it never even happened!”

SERVPRO does the Sustainable Somerset Green Challenge

5/5/2016 (Permalink)

Community SERVPRO does the Sustainable Somerset Green Challenge SERVPRO of Northeast Somerset County is a proud member of the Somerset County Business Partnership.

SERVPRO® of Northeast Somerset County has been serving the fire, water, mold, and cleaning remediation and restoration needs of Somerset County, NJ since 1999. The owners of SERVPRO, John and Blake Zoephel, are very conscious of the need and responsibility to preserve our environment starting locally. Lisa Hirschmann, our Marketing Manager, is a member of the Somerset County Business Partnership’s (SCBP) Sustainable Somerset group, which issued the Green Challenge. The Challenge has been a great opportunity to review our day-to-day procedures in our Bridgewater office and on our job sites, to make sure we are doing everything we can to have a positive impact on the environment. The detailed Challenge questions guided us to focus on all aspects of sustainability.

Some of the actions we have taken since the SCBP Green Challenge are:

  • Designating an area in our warehouse for recycling bins
  • Making paper recycling convenient in the office
  • Recycling plastic water bottles
  • Collecting and recycling batteries used in our digital cameras
  • Setting every office computer printer default to black and white
  • Monitoring power usage by our drying equipment

SERVPRO was already operating in a number of ways that address environmental issues. Some of the practices we already had in place include:

  • Recycling of appliances from job sites when they are damaged beyond use
  • Recycling electronics with our local IT service provider
  • Recycling demolished concrete or cement from job sites
  • Donating or reusing all usable furnishings
  • Providing energy-efficient lighting
  • Using the programmable thermostat in our office
  • Servicing and repairing our equipment regularly to make sure it remains energy- and water-efficient
  • Recycling printer ink cartridges
  • Using environmentally-friendly cleaning agents whenever possible
  • Working towards fully digitized paperwork and billing

The new ideas and initiatives of the SCBP Green Challenge will continue to be integrated into our job flow. SERVPRO realizes our responsibility as a locally owned business to operate aware of our effect on the environment. With the leadership of the SCBP and participation of our fellow small businesses, we are excited for the future success of the Green Challenge and its positive impact on Somerset County.

If you are a local business that is interested in participating, see the Sustainable Somerset Green Challenge.

For your commercial and residential fire, water, mold, and cleaning remediation and restoration needs, contact SERVPRO 24 hours a day at 908-222-2020.

Spring Cleaning Tips from the Professionals

4/14/2016 (Permalink)

Cleaning Spring Cleaning Tips from the Professionals Call SERVPRO at 908-222-2020 for a thorough spring cleaning!

Here in New Jersey it looks like the temperatures are finally (hopefully!) on the rise. That means it’s time to start thinking about spring cleaning. The Institute for Inspection Cleaning and Restoration Certification (IICRC) is a professional organization from which all our crew members have certification. The IICRC has some great recommendations that can be used for cleaning or maintaining any commercial or residential property.

Focus on high-traffic areas

  • The most obvious are areas near entrances to the outside, but dirt can also accumulate where flooring changes, such as from carpet to hardwood or tile. Cooking oil, pet dander, and dust mites are also common issues. Thoroughly vacuum all high-traffic areas and frequently-used rooms.

Clean and rinse hard floors

  • To keep your carpets clean, keep your other floors clean as well to discourage dirt from being tracked from one surface to the next. Disposable cleaning pads or reusable mops or microfiber pads should all be followed by rinsing to remove residue.

Check care instructions for upholstery before treating stains

  • Using the wrong solvent, temperature, or even water on some materials can result in more issues than those caused by the original stain. If you are unsure, call in SERVPRO and we can clean and assess almost every kind of upholstery. For more information, see Carpets and Upholstery Cleaning.

Consider deep cleaning your carpets and rugs

  • No matter how thick your carpet, it is likely hiding a good deal of dust, dirt, and oily residues. As with upholstery, the wrong treatment of stains can cause more issues, particularly if left for long periods of time. SERVPRO will use our years of professional knowledge to assess the individual needs of your carpets and rugs. The IICRC recommends a deep clean every year. 

Check for moisture where it shouldn’t be

  • In the winter, heavy snow or expanding ice can cause damage that is only apparent once it has begun to melt (as in the situation we took care of at this local Hillborough church). Check walls and ceilings for stains, and don’t forget areas like the basement or attic that you only rarely see. You want to take care of moisture issues before they become mold issues.
  • If you do find moisture you want to consult a contractor or structural engineer to ensure the source has been stopped, then call SERVPRO to come in and make sure everything is dry and remove materials damaged beyond repair (see Building and Reconstruction Services). If the situation has progressed to mold, we are also highly experienced in mold remediation. See Mold Remediation and Restoration for more information.

Don’t forget HVAC

  • The season change is always a good time to assess the state of your HVAC system, whether it might need a checkup by a HVAC professional or a thorough duct cleaning. SERVPRO is certified to do duct cleaning and has experience in everything from small houses to large commercial spaces. Many factors affect how frequently they need to be cleaned, but the IICRC recommends about every three years. For more information, see about SERVPRO’s Air Duct and HVAC Cleaning.

Our professionally trained and licensed SERVPRO cleaning technicians would be happy to help you with any or all of these projects. Call us today at 908-222-2020.


IICRC: Get a Sparkling Home This Spring with IICRC’s Cleaning Checklist

Hillsborough Residents: We Specialize in Storm Damage Cleanup

3/24/2016 (Permalink)

Storm Damage Hillsborough Residents: We Specialize in Storm Damage Cleanup Production Technician Wilber extracting water from the carpet.

Snow and ice can cause damage after the storm has passed.

Once snow builds up on a roof, the weight can stress the structure and create openings. Heat can escape through cracks and melt the snow, causing water to leak down into the house. In another situation, the snow remains frozen at the time, but once the weather warms, melting snow will begin to leak. Depending on the size of the opening, the amount of snow present, and the location of the damage, there can be anything from one ceiling spot to water travelling down inside the walls, affecting upper and lower floors. Ceilings, walls, floors, and contents can all be affected, and it is important to stop the source as soon as possible by removing the snow and fixing the roof damage. As soon as the source is stopped, SERVPRO will be on site to remove the water and save as much of the affected structure and contents as possible.

After an early February snowstorm, a church in Hillsborough, NJ, discovered a leak in their classroom ceiling. Their roof had recently been replaced and the contractor had to return to shovel some of the snow off the over-stressed structure. As soon as the source of the leak (the snow) had been removed, their facilities manager called SERVPRO of Northeast Somerset County. Once we were on site our crew got to work assessing what had been affected using our moisture meters.

The affected section of the ceiling had to be removed due to water staining. Part of the walls were too wet to be saved and once removed allowed access to the structure. We extracted the water from and sanitized the carpet. We then put our drying equipment, air movers and dehumidifiers, in place for a few days. When we returned, all the affected area was dry.

With our fast storm response and using our quick and thorough drying process, we were able to save the carpet and most of the structure. Finally, we removed the equipment and cleaned and deodorized the carpet. With that, the church was able to resume use of the room.

During heavy winter storms, property and home owners should be conscious of the weight of snow, particularly on flat or shallow-angle roofs. However, if despite your best efforts you find water where it shouldn’t be, call SERVPRO of Northeast Somerset County! 908-222-2020

Look for us on Restaurant: Impossible!

12/8/2015 (Permalink)

General Look for us on Restaurant: Impossible! Look for SERVPRO on Restaurant: Impossible on December 17th on Food Network!

Look for our crew on the episode of Restaurant: Impossible filmed in Whitehouse Station, NJ and premiering Thursday, December 17, 2015! We aren’t allowed to disclose many details just yet, but we can’t wait to share the story with you after “Ambush: Special Delivery” airs! See below for more information: - Restaurant: Impossible - Ambush: Special Delivery - "Restaurant Impossible" targets Whitehouse Station Italian eatery, ambush-style

Home Fire Danger Peaks During Holiday Season

12/3/2015 (Permalink)

Local SERVPRO® restoration specialist cites statistics on escalated cooking and candle fire risk that can turn festivities into a fire drill

Bridgewater, NJ (Grassroots Newswire) December 3, 2015 -- As the holiday season approaches and families gear up for decorating their homes and hosting large gatherings of friends and family, John Zoephel of SERVPRO® of Northeast Somerset County reminds homeowners to take note of some sobering statistics about home fire safety from the National Fire Prevention Association:

  • Cooking equipment is the leading cause of home structure fires. The three peak days for home cooking fires are Thanksgiving, Christmas Day and Christmas Eve.1
  • Candles fires peak in December. The top three days for candles fires are Christmas Day, Christmas Eve and New Year’s Eve.2
  • “These statistics are a serious reminder of how the excitement of holiday entertaining can quickly turn into a life-altering fire or even a tragic injury or death,” says Zoephel. “While glowing candles and elaborate meals set the stage for a great holiday get-together, homeowners need to exercise extra care in controlling the dangerous potential for fires.”

    According to the NFPA3, unattended cooking is by far the leading cause of home cooking fires, with frying posing the greatest fire risk and electric ranges posing a higher risk than gas ranges. Range top cooking in general started the majority of home cooking fires and caused 86 percent of related civilian deaths for the reporting period.

    While incidents of candle fires peaked in 2001 and have been falling since, candles are still one of the top 10 causes of U.S. home fires, according to the NFPA. As with cooking fires, unattended or abandoned candles account for a large portion of candle fires–almost 20 percent–but the most frequent cause of candle fires is placing the candle too close to something that can burn, like curtains, decorations or furniture.

    “It’s easy to see why cooking and candle fires both peak during the holiday season,” says Zoephel, “and it’s also easy to see why homeowners need to take extra care when decorating their homes or entertaining. A moment’s inattention at the stove or a guest repositioning a candle on a tabletop may be all it takes to turn the festivities into a fight to save property and lives. While our business is fire and water damage restoration and we stand ready to help at a moment’s notice if disaster does strike, our sincere hope is that our friends and neighbors will enjoy a fire-free and festive holiday season.”

    For more fire prevention tips and information about fire and water damage restoration services, please visit For more information on SERVPRO® of Northeast Somerset County, please contact John Zoephel at (908) 222-2020 or




    About SERVPRO®

    Founded in 1967, the SERVPRO® Franchise System is a national leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of nearly 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar losses. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.